When Shauna Hall of Stafford, Virginia dropped her iPhone down a storm drain as she was getting her young son out of her car, her distress was apparent to Chick-fil-A employees as she went inside the restaurant to pick up her mobile order.
Seth, the digital marketing director for the location, heard what happened and after attempting to contact city workers to help, took matters into his own hands. Seth removed the cover of the manhole and, after failing to reach the phone from the surface, told the woman, “it’s a manhole for a reason and he’s going down”:
Seth, who Hall now calls her “hero,” retrieved her mobile phone from the bottom of the storm drain and refunded her mobile order in full.
“After trying to reach it with his grab-stick then dropping his stick, he tells me it’s a manhole for a reason and he is going down. He then climbs down into the hole and retrieves my phone which miraculously is not broken or wet. I was so thankful I freaking hugged him. Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole, I find out he had actually just gotten off shift and was still willing to help me…So this is Seth. Turns out he is also the store’s Digital Marketing Director. He is also now my hero and favorite Chick-fil-A employee. As he was about to climb out of the hole he asked me to snap a picture so he could show his girlfriend what he did at work today 😂 Service with a smile. Just another day at Chick-fil-A ❤️🐔🐄”