Chick-fil-A employee climbs down manhole to retrieve customer’s phone

by John Wesley Reid · Oct 9th, 2019 10:50 am
Article Image

Last Updated Nov 18th, 2019 at 4:29 pm

When Shauna Hall of Stafford, Virginia dropped her iPhone down a storm drain as she was getting her young son out of her car, her distress was apparent to Chick-fil-A employees as she went inside the restaurant to pick up her mobile order.

Seth, the digital marketing director for the location, heard what happened and after attempting to contact city workers to help, took matters into his own hands. Seth removed the cover of the manhole and, after failing to reach the phone from the surface, told the woman, “it’s a manhole for a reason and he’s going down”:

Seth, who Hall now calls her “hero,” retrieved her mobile phone from the bottom of the storm drain and refunded her mobile order in full.

“After trying to reach it with his grab-stick then dropping his stick, he tells me it’s a manhole for a reason and he is going down. He then climbs down into the hole and retrieves my phone which miraculously is not broken or wet. I was so thankful I freaking hugged him. Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole, I find out he had actually just gotten off shift and was still willing to help me…So this is Seth. Turns out he is also the store’s Digital Marketing Director. He is also now my hero and favorite Chick-fil-A employee. As he was about to climb out of the hole he asked me to snap a picture so he could show his girlfriend what he did at work today 😂 Service with a smile. Just another day at Chick-fil-A ❤️🐔🐄”

You May Also Like

A 5-year-old boy's entire kindergarten class showed up for his adoption hearing

After nearly 70 years of marriage, husband and wife both die in same 24 hours

Law enforcement group honors Brandt Jean for showing compassion to Dallas officer who killed his brother

San Francisco 49er Richard Sherman pays $27K in student lunch debt

Toby Mac opens up about the church’s comfort after son’s death

Trump will pardon turkeys “Bread” and “Butter” prior to Thanksgiving