To access the website, one must enter his or her mailing address, date of birth, and social security number. The portal will then provide information on when the IRS will make the payment, whether it will be a mailed check or paid via direct deposit, and whether the service needs more information from the user. A message on the site says users may need their 2018 tax return or the 2019 return, if it has been filed. Users also may provide bank account information to receive payment via direct deposit, if the IRS does not have that information on file.
Some people who tried to access the site Wednesday morning reported seeing a notice about high demand and long wait times. One journalist reported a 5-minute wait before being able to log in.