Uber uses third-party firm to handle sexual assault claims; riders caught off-guard

by Daniel Payne · Oct 4th, 2019 4:17 pm

Last Updated Nov 19th, 2019 at 1:25 pm

Some Uber riders who have reported sexual assaults by their drivers have been blindsided by the company’s use of a third-party firm to handle those claims.

A report details how riders who claim to have been raped or assaulted by Uber drivers were later contacted by claims services seeking to adjudicate the accusation. The alleged victims were not aware that their information was being shared by Uber.

The ride-sharing corporation has vowed to change its reporting policy so that riders will be fully informed that they may hear from the claims company.