The U.S. Postal Service lost a piece of certified mail that caused a Florida woman to miss out on her $1,000 lottery prize payoff.
Sue Burgess discovered earlier this summer that she had won $1,000 from the Florida Lottery's Second Chance Lottery game. Given that the lottery offices were all closed at the time due to COVID-19, she followed instructions and mailed her winning ticket through traceable, certified mail.
But, months later, the ticket has still not arrived at the lottery office. The deadline to deposit a winning ticket and claim the prize was one week.
The latest tracking information from the USPS showed that Burgess's mail was at a Tallahassee post office in transit. She remains confused at the lack of explanation.
"That's why you choose certified mail," Burgess said. "With COVID, I understand the mail is a little bit slow. But for safety sake, certified mail usually has priority."
Although the lottery has already moved to an alternate winner, per normal procedure, it has agreed to pay Burgess as well, provided the lost ticket eventually surfaces.